CGL
Updated on March 24, 2026
Preamble
SKILEAD, a simplified joint-stock company (SAS) with a capital of €5,000, registered in the Grenoble Trade and Companies Register under number 917587206, with the following intra-Community VAT number: FR85917587206, with its registered office at 152 Place de Belledonne, 38410 Chamrousse, and whose legal representative is Ski Pole Invest, represented by its manager Céline Goulot, provides a service for booking rentals of snow sports equipment and related gear (boots, poles, and helmets), as well as related options, on the website www.skilead.com
Reserving ski or snowboard gear or equipment via our website implies acceptance of the general terms and conditions set forth below.
These terms and conditions govern the rental of ski or snowboard equipment to the Customer via the website www.Skilead.com. Customers wishing to rent equipment through this website must first register to become a Customer. To do so, they must complete a form provided on the website, following the online instructions, and provide their last name, first name, and mailing address.
In accordance with Article 34 of Law No. 78.17 of January 6, 1978, as amended, relating to information technology, files, and civil liberties, the Customer has the right to access, modify, correct, and delete their personal data. The customer may exercise this right by sending a letter to:
Skilead SAS, 152 Place de Belledonne, 38410 Chamrousse
Or by sending an email to contact@skilead.com
The Customer will definitively confirm their rental upon reviewing a summary displayed on the screen by “clicking” to indicate their commitment, acknowledgment, and acceptance of the general and specific terms and conditions below.
Definition of Customer.
“Customer” is defined as any person renting equipment on the website www.skilead.com and making payment for such rental. A Customer may rent equipment for multiple people but will be solely liable to Skilead SAS.
Definition of skilead
Skilead is defined as a network of stores owned by or affiliated with the Skilead company; thus, the Customer is advised that the reference price for the same package with a similar reservation date may vary depending on the resort stores selected by the Customer; These stores have legal structures independent of the skilead company; they are free to set their own rental and sales rates for equipment and the options offered
Definition of RENTAL STORE(S)
Rental Store(s) refers to the stores that are members of the SKILEAD network, a list of which is provided on the Website.
Article 1: Equipment Rental RESERVATIONS and RATES.
The Customer declares that they are at least 18 years old and have the legal capacity to enter into contracts on the Website and to comply with these General Terms and Conditions, or that they have parental authorization allowing them to make a reservation on the Website
Rental rates depend on the category of equipment rented by the Customer from among the categories offered by SKILEAD.com
The equipment categories, services, and applicable rates are described on the Website, with the understanding that only equipment categories are offered and under no circumstances a specific model. The general characteristics of each of the categories offered are listed on the Website.
The Customer therefore selects and reserves a category of equipment. Examples of equipment are provided for informational purposes only and have no contractual value.
SKILEAD reserves the right to modify its categories during the season, as well as the applicable rates. The rental price for the reservation is determined based on the category of equipment reserved, the selected rental period, the date the reservation is made, and the choice of rental shop. The applicable price is the one displayed on the website at the time of booking. This price is contractually binding only after the booking has been confirmed and the deposit specified in Article 2 of these terms has been paid.
Skilead notes that the pricing terms and discounts listed on the Skilead website are valid exclusively for reservations made at www.skilead.com; they cannot be applied in-store. Therefore, any equipment rental made directly at the rental shop (without a reservation on the website) will be charged at the rental shop’s published rates.
Price Offers: Customers may benefit from exclusive offers on the website www.skilead.com depending on the reservation date, the length of stay, the selected resort, and the rental shop
Promo codes: Promo codes can be combined with the rate indicated per package at the time of entry; they must be entered at the end of the reservation process on www.skilead.com
No refunds will be issued in the event of an omission or incorrect entry. The corresponding discount cannot be applied retroactively to the order.
As part of agreed-upon partnerships, a membership card will be requested in-store to verify membership in the participating organization.
Promo codes provided via newsletter or online are valid for a limited time and only at stores participating in the promotion. .
Skilead will charge the user a reservation fee in addition to the rental price. This reservation fee is €1 per piece of equipment.
Article 2: Payment Terms for Equipment Reservations.
When making a reservation on the website, the Customer selects the rental store from which they wish to rent their equipment. The Customer then selects the desired equipment category.
After selecting the equipment, the Customer will be asked to confirm their reservation. The Customer may choose to pay either 100% of the reservation total or a 30% deposit. Only upon payment of the deposit or full payment of the reservation total will the Customer’s reservation be confirmed on the website.
Payments must be made by credit card: cards bearing the CB logo, cards bearing the “Visa” or “Mastercard” logo accepted in France, as well as cards issued through international networks approved by GIE Cartes Bancaires.
Confirmation of the rental using the credit card number and expiration date constitutes authorization to pay the rental price, including all taxes (TTC).
Approval by the central credit card network makes the order confirmed by the Customer on the website effective. In the event of a refusal by the central credit card network, Skilead reserves the right to cancel the reservation.
Once the reservation is finalized—following skilead’s receipt from the PayPlug payment system of payment for all or part of the reservation (deposit or 100%) and the Customer’s receipt of a confirmation email acknowledging the reservation, both of which are cumulative conditions— the Rental Shop undertakes to the Customer to rent the reserved equipment to the Customer in accordance with the terms set forth in the reservation and these General Terms and Conditions, and the Customer undertakes to accept the said reserved equipment under the same terms.
Article 3: Secure Payment.
Credit card payment via PayPlug
To ensure your purchases are made securely, Skilead has chosen PayPlug, a subsidiary of Banque Populaire specializing in online payments, thereby facilitating your online transactions with reliability and security. Each transaction is encrypted; no banking information is stored on our website. The payment platform is fully secure thanks to 3D Secure, a new standard that verifies the credit card number, expiration date, and security code.
Article 4: CANCELLATION OF THE RESERVATION
4.1: LEGAL RIGHT OF WITHDRAWAL
The Customer has a statutory withdrawal period of 14 calendar days from the date of payment for the Reservation made on the website www.skilead.com
without having to provide a reason for their decision or incur any costs other than those provided for in Articles L.121-21-3 through L.121-21-5 of the Consumer Code, effective as of the day of:
The conclusion of the contract, for contracts for the provision of services and those mentioned in Article L.121-16-2;
Receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods and contracts for the provision of services that include the delivery of goods.
4.2: CANCELLATION TERMS
4.2.1: Cancellation within 14 days of the order date
The customer may, if they wish, cancel their order within fourteen days of receiving the order confirmation email. This right to cancel cannot be exercised if the rental has begun before the 14-day period has expired and the customer has picked up the equipment from the store.
A full refund of the order, including any processing fees, will be issued within a maximum of 14 days following notification of the decision to withdraw or cancel the order.
The customer may submit a request to cancel the order by filling out the standard withdrawal form as provided:
To the attention of SAS Skilead, 152 Place de Belledonne, 38410 Chamrousse,
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) or the provision of services (*) listed above:
ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is submitted in paper form)
Date:
(*) Delete as appropriate
The cancellation request must be submitted either by email to contact@skilead.com, by mail to SKILEAD SAS, 152 Place Belledonne, 38410 Chamrousse, or simply by logging into your SKILEAD account, under “My Reservations,” select the reservation to cancel, and click “Cancel Order.”
The order will be refunded via the same payment method used by the customer when placing the order.
4.2.2: Cancellation more than 14 days after the order date
You may cancel your order up until 11:59 p.m. on the day before you are scheduled to pick up the equipment in-store; this will result in a full refund of the order, minus a processing fee (€1 per item of equipment).
Full or partial cancellation is no longer possible as of the first day of the rental.
After this deadline, no refund will be issued for order cancellations.
Cancellation requests must be submitted either by email to contact@skilead.com or by logging directly into your SKILEAD account, going to “My Reservations,” selecting the reservation to cancel, and clicking “Cancel Order.”
The refund for the order will be issued via the same payment method used by the customer when placing the order.
Article 5: Warranty Option
5.1 Description of the “Breakage Warranty”
BREAKAGE WARRANTY *
Conditions and Procedures
When making a reservation, the customer has the option to insure the rented equipment against damage (total or partial damage to the ski equipment) or destruction:
This warranty can be purchased at the time of booking on the website (if available) or in-store. This warranty is not offered for all rental equipment or by all resort stores
The price of this warranty varies depending on the equipment selected and the resort store chosen;
As a general guide, it may cost between €1 and €4 per day in addition to the rental price
In all cases, the following conditions apply:
The coverage does not include the misplacement, loss, or substitution of ski equipment during the stay.
The coverage is non-transferable and applies to only one claim per stay.
Online, it can only be purchased before payment for the rental is made and cannot be added afterward.
In-store, it can only be purchased at the time of equipment pickup and cannot be added later.
Under no circumstances can the coverage be refunded.
If the coverage is purchased, the rental shop will waive all claims against the customer and will cover, under normal use, the full cost of repairing or replacing the rented equipment, after deducting a flat-rate copayment according to the schedule posted in the store; it is understood that payment of the aforementioned flat-rate deductible is in addition to payment for the rental days.
Maximum in-store rates with or without warranty:
................................................ with .................. without
Beginner (Adults and Teens) ......... 90 € .................. 275€
Intermediate Adults and Teens .. 150€ ...................490€
Advanced Adults and Teens ........ 190€ ...................590€
Pro Adults and Teens ................... 250€ ................ 1,000€
Children's Beginner ........................ 35€ .................. 95€
Intermediate Children....................35€ ................95€
Advanced Children .........................€60 ............... €190
Payment for the package must be made directly at the rental shop
If the customer does not purchase the damage insurance, they will be responsible for all repair costs in addition to the rental fee; if repair is not possible, the customer will be responsible for replacing the affected equipment; the equipment will be billed to the customer according to the price list posted in the store.
Payment must be made directly at the rental shop in addition to the rental fee.
Customer Obligations in the Event of Damage:
In the event of damage to the ski equipment, the customer must return the damaged equipment to the rental shop.
A damage report must be completed on the customer’s rental form with the rental shop; the rental form, acknowledged upon completion of the damage report, will be provided to the customer and retained by the rental shop.
Article 6: Cancellation of Rental After Pickup of Reserved Equipment
No refund will be issued after the equipment has been picked up; any rental period that has begun is due in full, except in the following cases:
6.1 Cancellation due to an accident or the death of an immediate family member.
In the event of injury to the Customer using the rented equipment (or to the person for whom the equipment was rented) during the stay, the Customer may return the equipment; Skilead will refund the Customer on a pro-rata basis for the days not skied, upon presentation of a medical certificate and the rental receipt indicating the date the equipment was returned to the store. Any equipment returned after 9:30 a.m. will be considered rented for the entire day.
In the event of an early return due to the death of an immediate family member, Skilead will reimburse the person(s) directly affected, upon presentation of supporting documentation. The refund amount will be calculated on a pro-rata basis for the days not skied, starting from the date the equipment is returned to the store, upon presentation of the rental receipt indicating the return of the equipment; any equipment returned after 9:30 a.m. will be considered rented for the entire day.
In all cases, the amount refunded to the Customer may never exceed the following formula:
Refund Amount = Total price of the equipment rental – Pro-rated price of the days not skied. A 30% deposit on the total rental amount may be retained if the reservation (confirmed payment) was made after the legal withdrawal period of 14 calendar days, as well as any reservation fees.
Requests must be sent to contact@skilead.com.
6.2: CANCELLATION DUE TO WEATHER CONDITIONS
In the event of a COMPLETE closure of the ski area—and only in this case—the equipment may be returned and the affected rental days deducted, provided the equipment is returned to the store by 9:30 a.m. on the days in question.
You will be asked to provide proof from the ski lift operator, as well as the rental receipt from the rental company indicating the return of the equipment.
In the event of a lack of snow or bad weather, Skilead will not refund unused rental days.
Requests must be submitted to contact@skilead.com.
Article 7: Modifying a Confirmed Reservation
Any request to modify or cancel a confirmed reservation must be made directly by the customer via their Skilead account under My Reservations, or by email to: contact@skilead.com, which is the only entity authorized to process customer requests; resort shops are not involved in any requests to modify a reservation made on the website www.skilead.com
Any modification or cancellation of a confirmed reservation must be made no later than 11:59 p.m. on the day before the first day of the reservation; after this deadline, no modifications are possible.
Article 8: Other Options
Fast Pass
The Fast Pass option is a paid service that must be selected in Step 3 of the booking process on www.skilead.com. It allows you to skip the line upon arrival at your selected store to pick up the equipment you reserved online.
Equipment Exchange
The Change of Discipline service is a paid service that must be selected in Step 3 of the reservation process on skilead.com. It allows any Customer who has subscribed to this service to exchange their ski equipment for snowboard equipment—and vice versa—within the same product range, once per week. This option is valid at the store where the order was originally placed, during regular business hours, subject to availability at that store, and in accordance with the option’s eligibility periods.
Ski Storage
Ski storage is a paid service that must be selected in step 3 of the booking process on skilead.com. Customers who have purchased this service may drop off their equipment at the store where they picked up their order. This option is valid at the original store where the order was placed, during regular business hours, subject to availability at that store.
Storage
Storage is a paid service that must be selected in Step 3 of the booking process on skilead.com. Customers who have selected this service may drop off their equipment at the Store where they picked up their order. This option is available at the original Store where the order was placed, during regular business hours, subject to availability at the original Store where the order was placed.
Magic Pass
The Magic Pass is a paid service that must be selected in Step 3 of the reservation process on skilead.com; it provides personalized service when picking up reserved equipment, including priority service and the option to exchange equipment during the rental period.
Helmet
The helmet option is a paid service that must be selected in Step 3 of the reservation process on skilead.com
Additional Information
Each service is subject to a fee and can be added during Step 3 of the online reservation process on our website, at the rates in effect at that time.
Each service is valid only at stores capable of providing the specific service. Each service offered by skilead will be provided during the rental store’s regular business hours. skilead shall not be held liable if the Customer arrives outside of normal business hours.
In the event of cancellation prior to the stay, all services will be refunded, except for the reservation fee, in accordance with the conditions described in Article 4.
All options are not subject to any type of discount.
In the event of cancellation on-site or during the stay, no services will be refunded, whether unused or partially used.
Article 9: Provision and Use of Rented Equipment
The Customer will receive an email confirming the rental. Only this email, containing a summary of the rental reservation details, serves as confirmation and definitively validates the transaction.
If the Customer is unable to arrive on the first day of the rental as confirmed, they must notify Skilead as soon as possible by sending an email to contact@skilead.com
Rental Stores are only obligated to hold the equipment reserved by the Customer via the Website until 9:30 a.m. on the day following the first day of the rental specified in the reservation confirmation email. After this time, the Reservation will be considered canceled by the Customer, except in cases of force majeure. Force majeure is defined as any event beyond their control, as defined by case law. The Customer will forfeit the right to the reservation, and the equipment will be made available for rental to another party; the Customer will not be entitled to a refund of the deposit (30% of the total rental and service fees). In such a case, the deposit, as well as the reservation fees, will be retained by SKILEAD.
The reserved equipment must be picked up at the rental shop where the reservation was made and which is listed in the email confirming receipt of the reservation.
The reserved equipment will be made available only to the person who made the reservation.
The rented equipment will be handed over to the customer upon presentation of the confirmation email. Otherwise, proof of the payer’s identity, as well as the order reference code, will be required. The remaining balance due at the store must be paid upon pickup of the equipment in accordance with the store’s general rental terms and conditions. Otherwise, the rental may be refused by the rental store, and the deposit will not be refunded.
The Rental Store may also require a security deposit to cover the risk of damage, theft, or loss of the Rented Equipment. The amount and terms of the security deposit are set by the Rental Store. This security deposit will be refunded to the Customer by the Rental Store upon return of the rented equipment if no damage is found, subject to the conditions specified in Article 9 herein.
The rental shop will provide the skis specified in the category at the time of reservation,
The rented equipment is intended solely for the Customer’s use and may not be sublet or lent to others, even free of charge. The Customer assumes full responsibility for the equipment as soon as they take possession of it.
The Customer is solely responsible for assessing their ability to use the rented equipment, as Skilead relies exclusively on the Customer’s statements. However, any concerns regarding the condition of the equipment must be reported by the Customer to the Rental Store upon pickup of said equipment and will be noted on the rental receipt at the time of signing. Otherwise, no subsequent claims will be accepted.
Since Skilead processes Reservations on the Website in the name and on behalf of the Rental Stores, it cannot be held liable for any failure by the relevant Rental Store to provide the Reserved Equipment. However, if the Rental Store is unable to provide the Customer with the Reserved Equipment, the Rental Store must make every effort to provide the Customer with equipment of equal or superior quality at the same rental price.
The Customer may pick up their equipment at the Store on the first day of their reservation as soon as the Store opens, in accordance with its current hours of operation.
Article 10: Terms for RETURN of Rented Equipment and the Customer’s LIABILITY.
Return of the equipment is mandatory upon expiration of the agreed-upon rental period, subject to the penalties provided for in Article 314-1 of the Penal Code, without the need to send a formal notice by certified mail with return receipt requested and without the Customer being able to invoke any impediment.
The equipment must be returned to the Store where it was picked up.
The equipment must be returned at the end of the rental period as defined and confirmed.
Any equipment returned after 9:30 a.m. on the day following the last day of the rental period will result in the Customer being billed for and required to pay for additional rental days at the public rate posted in the Store.
If the Customer is unable to return the equipment for any reason whatsoever, the Customer will be billed and must pay the rental store for any additional days, in addition to the INVOICE and the rental fee already paid.
The equipment is acknowledged to have been provided in good condition and must be returned in the same condition. All equipment is numbered and marked, and must be returned with the same number and markings. Any excessive damage, deemed to have been caused by negligence, will result in the Customer being required to pay replacement or repair costs. The maximum limit for replacement/repair costs shall be the cost of replacing the equipment “as new.” This cost will be added to the rental price already paid (as provided for in Article 5).
The Customer agrees that, in the event a pair of skis or a snowboard is returned damaged and cannot be safely put back into rental service, such equipment will be considered “unrepairable,” and the amount due will be the price of new equipment purchased as a replacement. The Customer also agrees that this determination shall be made by the manager of the store where the equipment was rented.
The Customer hereby expressly agrees that the rental store may bill and withhold the amount due using the credit card number and expiration date provided by the Customer when the security deposit was made.
Article 11: BREAKAGE or THEFT - Equipment Not Returned or Returned Damaged
The rental store may retain the details of the credit card used by the Customer for the security deposit, or for payment of the rental balance, in order to cover any compensation resulting from the damage or theft of one or more rented items, and/or to cover cases in which the Customer fails to return all the winter sports equipment they have rented.
If the Customer has not purchased the “Breakage Coverage” offered online or in-store, they will be BILLED in the event of breakage or failure to return the equipment (whether stolen or lost), at the flat rate described in Article 5.
In the event of equipment theft, the Customer must provide the rental store with the receipt for the theft report filed with the police or gendarmerie. The Customer shall be responsible for replacing the equipment in question; the equipment will be billed to the Customer based on the retail price including tax, less a 15% depreciation deduction per year of age (capped at 45% depreciation), in addition to the rental fee.(as per the chart posted in the store)
Payment must be made directly at the rental store in addition to the rental fee.
Article 12: Complaints
Any complaints arising during the term of the rental agreement must be reported as soon as possible to the manager of the rental store so that a solution can be found at the earliest opportunity;
Complaints not resolved on-site by the rental shop may be submitted by email to contact@skilead.com along with supporting documentation within a maximum of 30 days; After this period, any claim will be deemed inadmissible and will not give rise to any compensation or reimbursement of any kind from Skilead or the rental shop.
Article 13: Protection of Your Personal Data
Committed to respecting the privacy of its customers, their rights, and the information they provide, SAS Skilead complies with current privacy protection laws.
Sas Skilead is required to request certain mandatory information from its customers, which is essential for the proper processing of orders and to ensure customer satisfaction. Other optional information is requested to meet more personalized needs and to fulfill customers’ legitimate expectations of Skilead SAS and its rental shops. This data is collected when the customer places an order and may be shared with Skilead’s network of rental stores to process reservations. Under no circumstances is this data shared with any business partner of SAS Skilead. The customer has the right at any time to access, to modify, correct, and delete the personal information collected by SAS Skilead. To do so, the customer must send a letter to: Skilead Personal Data Service, 152 Place Belledonne, 38410 Chamrousse, or an email to contact@skilead.com.
Article 14 – License to Access the Site
The Company grants a limited license to access and use the Site for the Customer’s personal use. Under no circumstances does this grant the Customer the right to download or modify all or part of the Site without the Company’s express authorization.
This license does not permit any other use, particularly commercial use, of the Site or its content (products, trademarks, descriptions, prices, data, software, audio clips, graphics, images, photographs, etc.).
All elements of this Site, whether audio or visual, including the technology used, remain the exclusive property of the Company and are protected by copyright, trademarks, or patents.
Article 15: Commercial Mediation
In accordance with applicable law, Article L-612-1 of the Consumer Code, the rental stores in the Skilead network offer their customers the option, for any dispute not resolved in-store or by customer service regarding the sale of products or the provision of services, to use the CM2C mediation service free of charge, which we provide access to via its website: https://cm2c.net/declarer-un-litige.php
or via email: cm2c@cm2c.net
or by mail: CM2C—Center for Mediation and Amicable Settlement of Judicial Officers—49 rue de Pontier, 75008 Paris
Article 16: Applicable Law and Competent Jurisdiction
This contract is governed exclusively by French law.
In the event of any dispute relating to this contract or any other legal dispute, the consumer may bring the matter before either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court in the jurisdiction where the consumer resided at the time the contract was concluded or when the harmful event occurred.
It is also noted that, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an online dispute resolution platform to facilitate the independent, out-of-court resolution of online disputes between consumers and businesses within the European Union.